Support

1. Close the app completely and reopen it.
2. Check your internet connection.
3. Update to the latest version from the App Store or Play Store.
4. Restart your device.
5. If the problem persists, uninstall and reinstall the app. Your data is saved to your account.

1. Use the sign-in method you signed up with: email and password, Google, or Apple.
2. Check that you are using the same email address you registered with.
3. Try signing in on the web app at app.rpglms.com.
4. Clear the app cache and try again.
5. Email support@rpglms.com if you still can’t reach your account.

1. Allow a few minutes for payment processing to finish.
2. Pull down to refresh your account status in the app.
3. Sign out and sign back in.
4. Check your subscription status in your App Store or Play Store settings.
5. For a web subscription, look for the payment confirmation in your email.
6. Email support@rpglms.com with your purchase receipt if it still isn’t active.

1. Check the join code with the Gamemaster. Upper or lower case doesn’t matter.
2. Make sure you are signed in to your account.
3. If the Gamemaster changed the Party’s code, use the new one.
4. Email support@rpglms.com with the code and the message you see.

1. Check your AI credit balance on the Subscription screen.
2. AI generation is included from Patron up. A Free account can spend only credit that an administrator has granted it.
3. Lord credit is an individual allowance (350 credits/month), not shared.
4. Try a simpler, shorter prompt.
5. Wait a moment and try again, since demand can be high.
6. Plan credit arrives on the renewal date, and unused credit is banked up to 2 months’ worth, with no weekly reset. Enterprise Realms draw on a pooled allowance whose window the Realm’s administrator sets. A Patron or Lord account that runs out early can buy a credit pack at any time.

1. Check your internet connection.
2. Pull down to refresh the screen.
3. Sign out and sign back in to force a sync.
4. Make sure you are using the same account on every device.
5. Wait a few minutes, since a large campaign can take time to sync.

RPGLMS (Role-Playing Game Learning Management System) runs a course as a campaign. A teacher (the Gamemaster) builds a House (course) from Campaigns (units), each made of Paths (chapters) and Nodes (lessons). A lesson is a short run of steps (Checks): students read or watch, solve a clue and say what they think, then take a quiz (the Engagement). Each chapter ends in a Trial (chapter quiz) and each unit in a Rift (final exam), quiz battles that reuse the lessons’ questions. Students earn Shards (XP) and Renown (likes from classmates). Paid plans add an AI Wizard that drafts units, lessons and questions for the teacher to review. The research behind the design is on Pedagogy, and the people who build it are on About.

Teachers, tutors and homeschool parents build courses in it, and students aged 13 and over play them. Schools and districts can run it for a whole organization on the Enterprise plan.

Sign-up starts with a date-of-birth question, and an answer under 13 ends sign-up without creating an account. RPGLMS shows no ads and doesn’t sell data. A class is joined with the teacher’s private six-character code. New lessons the AI Wizard writes are saved as drafts, which students cannot see until the teacher publishes them. Quiz answer keys never reach the student’s device, because the server grades every answer.

Free, Patron ($2.99 a month), Lord ($9.99 a month) and Enterprise (custom, for schools and districts). The Plans tab on this page lists what each one includes. Every paid plan bills monthly and renews until it is cancelled. Annual plans are not offered.

Subscribe inside the RPGLMS app on iOS or Android, or in the web app at app.rpglms.com. Payment goes through the App Store, Google Play, or the web payment provider, and the subscription starts as soon as the purchase completes.

Cancel through the store that billed you. On iOS, open Settings, tap your name, then Subscriptions. On Android, open the Play Store menu, then Subscriptions. On the web, open Account Settings, then Subscription. A cancelled plan keeps its paid features until the end of the billing period, and the account then returns to Free.

Access starts the moment a plan is bought, so refunds are generally not offered. Refunds that the law of your jurisdiction requires will be honored. Apple and Google handle refunds for their own purchases: reportaproblem.apple.com for the App Store and Google Play Help for Google Play. For a web purchase, or a technical problem that stops you using the service, email support@rpglms.com.

The teacher describes the unit in their own words, and the AI Wizard drafts its chapters, its lessons and their steps, quiz questions and vocabulary, written from any documents the teacher has added to the course’s Source Library. New lessons stay drafts until the teacher publishes them. AI generation is included from Patron up (100 credits/month on Patron, 350 credits/month on Lord), and Enterprise organizations share a pooled allowance. Free accounts get no monthly credit. The single exception is credit an administrator has granted to the account, which a Free account may spend. Plan credit arrives on the renewal date, and what is not spent stays in the balance, up to 2 months’ worth of the monthly credit. A teacher who runs out early can buy a credit pack.

A Gamemaster creates a Party (cohort) on a course and gets a six-character join code. Students enter the code to join, which enrolls them in every unit of the course. Each Party has its own leaderboards for Trials and Rifts, and the Gamemaster tracks individual and group progress in the Party gradebook.

Yes. RPGLMS runs on iOS, Android and the web. Sign in with the same account on any device and your progress, content and subscription status sync. A teacher can build content on a computer and check student progress from a phone.

Open the app menu, tap Delete Account at the bottom, and type “delete my account” to confirm. Sign-in is disabled at once and your name becomes “Deleted User”. Any Party you run as Gamemaster is deactivated, so its students lose access. Your courses and class records stay on the anonymized account. Deleting does not cancel a subscription, so cancel it in the App Store, Google Play or Stripe first. If you can’t reach the app, email support@rpglms.com with the subject “Account Deletion Request”, and it is processed within 7 business days. Details are on the account deletion page.

Yes. Email support@rpglms.com with the subject “Data Export Request”, and the data is sent in a portable format within 30 days.

Data is encrypted in transit (HTTPS) and at rest on Google Cloud. You sign in with email and password, Google, or Apple. RPGLMS doesn’t sell data, doesn’t show ads, and collects only what the service needs. How it is built is on About, and the details are in the Privacy Policy.

On the sign-in screen, choose to reset your password and follow the code sent to your email. If you signed up with Google or Apple, sign in with that instead, because there is no RPGLMS password to reset. Still stuck? Email support@rpglms.com.

Email support@rpglms.com with the subject “Bug Report” or “Feature Suggestion”. For a bug, include the device and app version, the steps that lead to it, what you expected and what happened instead, and a screenshot or screen recording if you can.

Email businesswizard@rpglms.com. Enterprise gives a school or district its own Realm, where its educators hold their courses (Houses) together and share a pool of AI credit, priced to the organization. The founder sets up each Realm.